Two Pines Trading Co.

ordering / shipping

Ordering


To place an order please contact us via one of the e-mail links located at the bottom of each page or feel free to call us at one of the customer service numbers listed on the contact page.


Please include the item descriptions, shipping address and the preferred time and method you would like us to contact you to complete the order. We will e-mail you an invoice and your items will be shipped when payment is received.


We currently accept mail order payments through Paypal or by check:

Send Paypal payments to - js@twopines.net.

Make checks payable to - Two Pines Trading Co.

3100 Northampton Drive

Greensboro, NC 27408


7.75% sales tax will be charged for all North Carolina customers.


Shipping


Free shipping on all orders over $200 of merchandise.


Shipping costs per item for orders under $200 are listed on the website along with the item description.


50 % discount on shipping, for orders with two or more items totaling less than $200.


Tool orders are shipped US Parcel Post unless other arrangements are made via e-mail or phone.

Orders containing only books will be shipped USPS media rate.


We strive to ship all in stock orders within one business day from receiving complete payment.


It is our policy to mark all out of stock items as such or remove them from the site entirely. You can ensure that you are viewing a current page by emptying your cache files and reloading the page.


Special orders will be shipped depending availability.


Two Pines Trading Co. is NOT responsible for lost or stolen shipments. Insurance for domestic shipments under $200 merchandise is an additional $5 fee. Insurance for domestic shipments over $200 is free.


Returns


Two Pines Trading Co. and or twopines.net accepts returns on unopened unused items for any reason. Please contact us for RN number. Package return items as originally shipped along with RN number and a copy of the original invoice. Return shipping costs are the customer’s responsibility.


Many of the items offered at twopines.net are artisan made and will vary in fit and finish by nature. Additionally Japanese laminated edge tools such as nomi and kanna will require some tune-up and sharpening prior to use. Please examine your items carefully prior to tuning up. Used or open items deemed defective by Two Pines Trading Co. will be accepted for exchange or full refund if out of stock.


The Fine Print:


Two Pines Trading Co. and twopines.net reserve the right to amend or discontinue any or all of the above terms and conditions at any time.


twopines.net and all content including but not limited to text, graphics or code are copyrighted materials of Two Pines Trading Co. We grant users permission to reproduce said content for private use, any unauthorized commercial reproduction is prohibited.